Return & Refund Policy
At WaveLens, your satisfaction comes first. If you're not completely happy with your purchase, we're here to make it right — within the terms outlined below.
Return Window
You may request a return within 30 calendar days from the date your order was delivered.
Return Conditions
To be eligible for a return, items must meet the following conditions:
-
Unworn and undamaged, in original packaging
-
All original tags and included accessories must be present
-
Protective films must be intact, with no signs of use (e.g., scratches or wear on frames or lenses)
How to Start a Return
Contact our support team at help@thewavelens.com or use the contact form on our website. Please include:
-
Your order number
-
Reason for the return
-
The item(s) you'd like to return
Once we receive your request, we'll send you detailed next steps promptly.
Return Shipping Costs
-
Our fault (defective, incorrect, or damaged item): WaveLens covers return shipping
-
Other reasons (e.g., change of mind): Return shipping costs are the customer's responsibility
Refunds
Refunds are issued to the original payment method. Please allow up to 30 business days after we receive and inspect the returned item for the refund to be processed.
We reserve the right to decline returns that do not meet the conditions above.
Exchanges
If you'd prefer an exchange, reach out to us to confirm stock availability and we'll take care of the rest.
Wavelens was built on one belief: premium should never mean exclusive.
We design frames for people who move through the world with intention — bold enough to stand out, free enough to go anywhere.
See Boldly. Move Freely. Own Your Style.
DISCOVER OUR STORY →