Shipping Policy
At WaveLens, our goal is to get your frames to you quickly and safely — because great style shouldn't have to wait.
1. Shipping Destinations
We ship to the United States, Canada, the United Kingdom, the European Union, Australia, and a growing list of countries worldwide.
2. Shipping Options
We offer flexible options to fit your timeline:
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Standard Shipping: Typically 7–15 business days, depending on destination
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Express Shipping: Faster delivery, usually within 3–7 business days (varies by country)
Note: These are estimated timeframes and may be affected by customs clearance, local postal services, or unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated automatically at checkout based on your destination and order weight — no surprises before you confirm your purchase.
For orders shipped to the UK and EU, we ship DDP (Delivered Duty Paid), meaning VAT and any applicable customs duties are already included in the displayed price.
4. Free Shipping
We offer free shipping on qualifying orders and during select promotional periods. Check our homepage or subscribe to our newsletter to stay up to date on current offers.
5. Delivery Times
Delivery times may vary depending on destination and product availability. During high-demand periods — such as holidays or sale events — please allow for slightly longer delivery windows.
6. Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package in real time through the carrier's platform.
7. Shipping Issues
If you experience delays, receive a damaged package, or encounter a failed delivery attempt, please reach out to us right away at help@wavelens.com. We're committed to resolving every issue quickly and efficiently.
8. Delivery Address
Please ensure your delivery address is complete and accurate at checkout. WaveLens is not responsible for failed deliveries or delays resulting from incorrect or incomplete address information.
9. International Shipping
We deliver to many countries worldwide. If you'd like to confirm whether we ship to your country or need a custom shipping solution, contact us at help@thewavelens.com.
10. Updates to This Policy
WaveLens reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on our website along with the date of the most recent update.
Wavelens was built on one belief: premium should never mean exclusive.
We design frames for people who move through the world with intention — bold enough to stand out, free enough to go anywhere.
See Boldly. Move Freely. Own Your Style.
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